❓ Orders and Payment
1. How do I place my first order?
You have just discovered our site and would like to order:
- Fill your shopping cart
- You can come back to it and modify it at any time
- When your cart is ready, click on "order"
- On the next page, select the "Create your account" tab
- Fill in your personal details and then your address
- Then choose your delivery method and payment method, and confirm your order, making sure to accept the general terms and conditions of sale.
2. What do the different availability messages mean?
You will find three types of availability on our site:
- X in stock : The product is in stock in a quantity of X in our warehouse and can be prepared and dispatched immediately.
- Dispatched within 7 days : The product is in stock at our supplier (stocks updated once a week) but not in our warehouse. After receiving your order, we place an order with our supplier and ship the items to you upon receipt within 7 days.
- Out of stock : Unfortunately this product is neither in stock in our warehouse nor at our supplier, or the restocking lead time is too long to offer you a fast service.
3. Can I place a single order across both sites ardent-pêche.com and ardentflyfishing.com?
Yes, it is possible to switch from one site to the other while keeping your shopping cart. You can therefore order fly fishing items on ardentflyfishing.com and switch to ardent-peche.com to order other items such as hard lures or soft lures.
4. What payment methods do you accept?
We accept credit cards (Visa, MasterCard), PayPal (payment in 1 or 4 installments) and Alma (payment in 2, 3, 4 or 10 installments). We also accept checks (refused for a first order) and bank transfers. To find out more, click here.
5. Is payment secure?
Yes. Our site uses the HTTPS protocol and all transactions are handled by recognized and encrypted payment providers. No banking data is stored with us.
6. Can I modify or cancel my order?
If your order has not yet been dispatched, it is possible to modify or cancel it. Contact us as soon as possible by phone or by email. After dispatch, you will need to go through a return procedure.
7. How do I know if my order has been confirmed?
You will automatically receive a confirmation email containing a summary of your order. If you do not receive it, please check your spam folder or contact us.
8. I have a promo code, how do I use it?
Simply enter the code in the designated field in your cart. The discount will be automatically applied if the code is valid.
9. Do you offer gift cards?
Yes, digital gift cards are available in different values. They can be used in one or several transactions across the entire site.
10. Do you offer a loyalty program?
Yes, for every € spent on our sites, you receive 1 point. Each point is equivalent to €0.05 off to be used on a future order. Your points are available from the moment your order is dispatched. To use them, go to your cart and choose to convert your points into a discount voucher.
📦 Shipping and delivery
11. What are the order processing times?
Orders are prepared within 24 hours, except for orders placed on Friday afternoon, Saturday and Sunday, which are processed on Monday. Between Tuesday and Friday morning, orders are prepared on the same day. During peak periods (sales, holidays…), this time may be slightly extended.
12. What are the delivery times?
Please see our dedicated shipping methods page by clicking here.
13. Which carriers do you use?
We work with La Poste (Colissimo), Chronopost and UPS. Carriers are automatically selected based on your address, your country of residence or the contents of your order (bulky items such as a one-piece rod, for example).
14. I would like to order a rod — will it be well protected?
Absolutely! All our rods are first carefully checked (handle, ferrules, rings…) then slid into a rigid, sturdy cardboard tube. The longest rods are also reinforced with a wooden batten for transport.
15. I want to order a one-piece rod but my only carrier option is UPS?
Yes, for all rods exceeding 170cm in length, UPS is automatically applied as the carrier. After many years of experience and many rods shipped, we trust only UPS for the delivery of these bulky items. They are the most efficient and the safest to ensure your rod arrives safely without incident.
16. Can I track my parcel?
Yes, a tracking link is sent by email as soon as your parcel is dispatched.
17. What should I do if I don't receive my parcel?
Contact us with your order number. We will investigate with the carrier and propose an appropriate solution once we have received their response.
18. Do you offer delivery to a pick-up point?
Yes, you can choose delivery to a pick-up point via Colissimo or Chronopost. It is a convenient and more economical option.
19. What happens if I do not collect my parcel from the pick-up point?
The parcel will be automatically returned to us. We can resend it to you upon payment of new shipping costs.
🔁 Returns and After-Sales Service
20. Can I return a product if it does not suit me?
Yes, you have 14 days from receipt to exercise your right of withdrawal. Please note that products must be unused and in their original packaging.
21. How do I make a return?
For any return request, the procedure to follow is available here.
22. In the event of a refund, when will I be reimbursed?
The refund is processed within 7 days of receipt and verification of the return. It is made via the same payment method used at the time of purchase.
23. What should I do if the product I received is damaged?
Send us a photo of the product and the packaging upon receipt. We will arrange an exchange or a refund depending on your preference.
24. Can I exchange a product?
If the size of your waders does not fit, or if you ordered the wrong reel model for example, we can absolutely exchange it for the model that suits you. If you wish to exchange a product, contact us by phone or by email. Please note that products must be unused and in their original packaging.
25. Do you offer a warranty on your products?
Items benefit from a manufacturer's warranty. If you notice a defect in the days following your purchase, contact us with the details and photos.
26. I have broken the tip of my rod, what should I do?
We provide an after-sales service for all items sold on our site:
- If the item you received has a manufacturing defect, we will exchange it after receipt and verification.
- If the item is defective or as a result of mishandling or misuse
In both cases, please contact us at the following email address: sav@ardent-peche.com
Please provide your name, customer number and order number or invoice number related to the issue. Describe the problem as precisely as possible with a few photos.
We will then let you know the steps to follow.
📩 Customer service
27. How can I contact you?
By email at info@ardent-peche.com, via our contact form, by phone at 02 97 25 36 56 or via our social media. We generally respond within 24 hours (business days).
28. What are your response hours?
Monday to Friday, from 8am to 6pm.
29. Do you have a store?
Yes! We welcome you to our store in Pontivy in the Morbihan, Monday to Saturday from 9am to 12pm and from 2pm to 7pm.
30. How do you follow your news and promotions?
Sign up for our newsletter or follow us on Facebook, Instagram and YouTube to discover our new products, promotions and exclusive tutorials.
31. Can I get personalized advice?
Yes, our team is made up of fishing enthusiasts. Contact us with your needs and we will point you toward the most suitable products, whether for lure fishing or fly fishing.