Acceptance of terms
The customer acknowledges having read, at the time of placing the order, the specific conditions of sale set out on this screen and expressly declares to accept them without reservation. These general terms and conditions of sale govern the contractual relationship between ardent pêche and its customer, both parties accepting them without reservation. These general terms and conditions of sale shall prevail over any other conditions appearing in any other document, except with prior, express and written agreement.
Products
The characteristics of the products in our catalogues and on our website are provided by the suppliers; we endeavour to describe them as accurately as possible in order to provide you with information about these products and their use. The majority of products offered to customers by ardent pêche are available and in stock.
Orders
Automatic recording systems are considered as proof of the nature, content and date of the order. Ardent pêche confirms the acceptance of the order to the customer at the email address they have provided. The sale will only be concluded upon confirmation of the order. Ardent pêche reserves the right to cancel any order from a customer with whom a dispute exists regarding payment of a previous order. The information provided by the buyer when placing the order is binding: in the event of an error in the recipient's contact details, the seller cannot be held responsible for any inability to deliver the product.
You can place your order on the website via the shopping cart.
You can also order:
• By telephone on 02.97.25.36.56
• By fax on 02.97.25.13.24
• By post on plain paper to be sent to JB LEBREC - ZAC DE TREHONIN - CS 20084 - 56303 PONTIVY CEDEX accompanied by your payment by cheque.
• By post by printing the Order Form and sending it to us accompanied by your payment by cheque.
Delivery
After order confirmation, Ardent pêche undertakes to deliver to its shipping company (La Poste) all items ordered by the buyer, except in the event of stock shortage on one or all items in the order. The shipping company is contractually committed to Ardent pêche to deliver the order to the buyer's address as provided by Ardent pêche within a maximum of 48/72 working hours in France and within 7/10 days in Europe. Furthermore, for deliveries outside mainland France, the customer undertakes to pay all taxes due on the importation of products, customs duties, value added tax, and any other taxes due under the laws of the country of receipt of the order.
Ardent pêche hereby disclaims all legal liability if taxes are not paid by the customer. Delivery will be made by La Poste via Colissimo Suivi, lettre max or Chronopost, except on Sundays and public holidays. The customer will take particular care to check the condition of the items delivered. In the event of apparent defects, the buyer has the right of return under the conditions set out in this document. The following are considered as force majeure events releasing the seller from their obligation to deliver: war, riot, fire, strikes, accidents, weather conditions and the impossibility of being supplied. Always check your parcel upon arrival.
Prices
Products are supplied at the price in force at the time the order is placed. JB Lebrec (Ardent pêche) reserves the right to modify its prices at any time, but products will be invoiced on the basis of the rates in force at the time of your order confirmation. The price is expressed in euros inclusive of tax. The price shown on the product pages does not include shipping. This price is expressed inclusive of all taxes, including VAT for France and EEC countries.
Shipping costs
• Shipping within mainland France:
. La Poste Colissimo home delivery:
Your order is less than 80.00 euros incl. tax: shipping costs are 6.00 euros incl. tax regardless of the items in your order.
Your order is more than 80.00 euros incl. tax: shipping is free.
. Chronopost delivery regardless of your order amount: 20.00 euros
. Chrono Relais delivery regardless of your order amount: 12.00 euros
. UPS delivery regardless of your order amount: 16.00 euros
• DOM shipping: shipping costs are calculated automatically based on the geographical area and the size/weight of your parcel.
• International shipping: shipping costs are calculated automatically based on the geographical area and the size/weight of your parcel.
Dispatch
Your order will be dispatched within an average of 2 to 7 working days.
The dispatch of unavailable items may be delayed.
In the event of partial delivery, you may cancel the order for the missing items, have them replaced or request a refund.
Receipt of my parcel
Upon receipt, you must check the condition of your parcel and your order, and note any anomalies observed on the delivery note before signing.
We strongly advise you to carefully check the condition of your parcel before accepting it; if the parcel appears to be damaged, you must check its contents before accepting it.
In the event of damage, you are required to make detailed reservations at the time of delivery or collection of your parcel. Only clearly stated reservations will allow a dispute to be opened with the carrier and compensation to be obtained. No claim can be taken into account if these reservations are not made at the time of delivery or collection of the parcel.
Returns, exchanges and right of withdrawal
In accordance with the law, you have a 14 calendar day withdrawal period to return products that do not suit you.
This period runs from the day of receipt of the product, or of the last product delivered in the case of orders for several products. When this period expires on a weekend, public holiday or non-working day, it is extended to the next working day.
To exercise your right of withdrawal, you will inform the Seller via the withdrawal form available on the Website and enclosed with the returned products.
The right of withdrawal implies a refund of the order within 14 days following receipt of the return or upon receipt of proof of re-dispatch of the products. The refund does not include the return shipping costs, which remain your responsibility.
The right of withdrawal is excluded for products made to the consumer's specifications, or clearly personalised, or which, by their nature, cannot be re-dispatched or are liable to deteriorate or expire quickly.
Warranty
In accordance with articles L.211-4 to L.211-11 of the Consumer Code, you benefit from a warranty against non-conformity of products purchased on the Website.
This warranty against non-conformity covers the cost of parts and labour required to bring your item back into conformity.
To conform to your order, the item must match the description given on our website and possess the qualities presented, or display the qualities that a buyer may legitimately expect in view of the public statements made by the seller, the producer or their representative, particularly in advertising or labelling.
In this case, you will set out in writing the defects noted and return the product(s). If the non-conformity is confirmed by our services, we will proceed with the exchange or repair of the item depending on the cost involved, in accordance with article L.211-9 of the Consumer Code.
In accordance with article L.211-11 of the Consumer Code, return shipping costs will be reimbursed, upon proof of postage, after the return of your product if the non-conformity is confirmed.
We will not apply any warranty for legitimate reasons, particularly in cases of negligence, damage or improper use rendering the warranties associated with the product ineffective (including any cause external to the product such as impact, dropping, lightning, oxidation, repair by an unauthorised person, exposure to heat, foreign objects…).
Applicable law and jurisdiction
These general terms and conditions are governed by the laws of the French Republic, to the exclusion of the provisions of the Vienna Convention of 11 April 1980 on the international sale of goods. In the event of a dispute, the competent court is designated by the rules of common law.
Personal data
The provision of personal information collected for the purposes of distance selling is mandatory, as this information is essential for the processing and dispatch of orders, the issuing of invoices and warranty contracts. Failure to provide this information will result in the order not being validated. In accordance with the "Data Protection and Freedoms" law, the processing of personal information relating to customers has been declared to the Commission Nationale de l'Informatique et des Libertés (CNIL). The customer has (article 34 of the law of 6 January 1978) the right to access, modify, rectify and delete data concerning them, which they may exercise with Ardent pêche. Furthermore, Ardent pêche undertakes not to share, free of charge or in exchange for payment, its customers' contact details with any third party.
Communication via the WhatsApp platform:
As part of the commercial relationship and the improvement of the customer experience, Ardent Pêche may contact the user via WhatsApp, in particular for:
- respond to a request for information or assistance;
- inform the user of an abandoned cart to help them complete their order;
- communicate commercial offers, promotions or new products likely to interest them;
- send useful information relating to the order, delivery or after-sales service.
The user is informed that their phone number, provided when creating an account or at the time of ordering, may be used for these purposes.
These communications are carried out in compliance with the applicable regulations regarding the protection of personal data (GDPR) and only with users who have voluntarily provided their phone number and have not expressed any objection to this type of contact.
The user may object at any time to receiving these messages by notifying WhatsApp directly or by contacting the customer service at the following address: info@ardent-peche.com.
Exchanges conducted via WhatsApp are subject to the terms of use and privacy policy of WhatsApp Inc. available at the following address: https://www.whatsapp.com/legal/privacy-policy/.
Ardent Pêche is not responsible for the processing of data carried out by this platform.
Data protection and freedoms
The parties to the contract declare that they comply with the obligations imposed on them by the regulations in force regarding the protection of personal data, and in particular law N°78-17 of 6 January 1978.
Younited
Ardente pêche offers its customers Younited's credit service for the settlement of their purchases and the execution of payment. This is subject to the customer's acceptance of the credit agreement proposed by Younited.
Ardente pêche n°ORIAS [to be completed]) acts as an agent for banking operations on behalf of Younited. Literie Design assists in the execution of credit transactions.
Any refusal to grant credit by Younited for an order may result in its cancellation."
Any termination of the GTC binding the customer and Ardente pêche will result in the termination of the credit agreement between Younited and the customer.
The amount is paid by credit granted by Younited registered on the REGAFI under number 13156, approved as a credit institution by the Autorité de Contrôle Prudentiel et de Résolution (ACPR) - 4 Place de Budapest - CS 92459 - 75436 PARIS CEDEX 09 - www.acpr.banque-france.fr).
Si vous souhaitez porter une réclamation, veuillez vous référer aux informations précisées sur le site de Younited : https://www.younited-credit.com/media/202352/politique-de-gestion-des-reclamations_site-yc_2023-vf.pdf
About Younited: Younited is a credit institution, partner of Ardente pêche, which manages the instalment payment solution offered on the website. Find out more
FAQ: visit the "Frequently Asked Questions" page to find out more about using Younited Pay. Find out more
Alma
Alma's credit service is offered for the settlement of purchases and the execution of payment, provided that the person purchasing the goods or services through Alma (the "Buyer") accepts the instalment payment or deferred payment agreement.
Fees may be charged by Alma.
Any refusal to grant instalment payment or deferred payment by Alma may result in the cancellation of the purchase agreement for the goods or services ("GTC"), unless the Buyer agrees to pay the full purchase amount in cash.
In the event of termination of the GTC, the instalment payment or deferred payment contract will be automatically terminated.
In the event of withdrawal from the instalment payment or deferred payment solution used for your payment, the GTC will be automatically terminated, unless you pay the amount of your purchase in cash through Alma. If the product has already been dispatched to you, you must return it within the maximum period stipulated in these GTC.
The amount is partly paid by credit granted by Alma SAS, a payment institution and financing company approved by the ACPR under number 17408 - CIB code.
In accordance with article L.312-50 of the Consumer Code, in the case of payment in instalments, including the payment of a deposit, the buyer is provided with a receipt on paper or any other durable medium serving as a receipt and containing the full reproduction of the provisions below (articles L. 312-52, L. 312-53 and L. 341-10 of the Consumer Code):
Article L312-52: The sale or service contract is automatically terminated, without compensation:
1° If the lender has not, within seven days of the borrower's acceptance of the credit agreement, informed the seller of the granting of the credit;
2° Or if the borrower has exercised their right of withdrawal within the period stipulated in article L. 312-19.
However, when the borrower, by an express request, requests the immediate delivery or provision of the goods or services, the exercise of the right of withdrawal from the credit agreement only results in the automatic termination of the sale or service contract if it occurs within three days of the borrower's acceptance of the credit agreement. The contract is not terminated if, before the expiry of the periods mentioned in this article, the purchaser pays in cash.
Article L312-53: In the cases of termination of the sale or service contract provided for in article L. 312-52, the seller or service provider shall refund, upon simple request, any sum paid in advance by the buyer towards the price.
Article L341-10: In the cases of termination of the sale or service contract provided for in article L. 312-53, from the eighth day following the request for reimbursement of any sum paid in advance by the buyer, that sum shall bear interest, automatically, at the legal interest rate increased by half.